Computer/Technical Requirements & Support

Technology Requirements Check

• You will need to make sure your personal computer meets the necessary technology requirements by reviewing your software and hardware standards.
• View the Video Help page for Video Playback Support

Technical Support

• Compass 2g Support
  • Compass 2g Browser Check (login required)
  • Technology Services Compass 2g Student Resources
• Zoom Support
  • System Requirements for PC, Mac, and Linux
  • Online submissions via submit a request
  • Chat live with Zoom support team by logging in to your account at illinois.zoom.us and select “Help” in the lower right hand corner
  • Visit Zoom Video Communications Technical Support page for more support contact details
  • Email the Tech Services Help Desk at consult@illinois.edu for issues with your Illinois Zoom account and LMS integration 
• Learn@Illinois Moodle Service Support
  • Learn@Illinois Moodle Service Guide for Students
  • Learn@Illinois Moodle Support
• Collaborate Support
  • Visit Behind the Blackboard for 24/7 support
  • Live chat
  • Toll Free Number North America: (877) 382-2293
• Video Playback Support
  • Video Playback Guidelines
• Confluence Wiki Support
  • Technology Services Wiki Support Resources

Technology Services

• Help Desk can help you with the following issues:
  • Login and access problems
  • Questions about computer or application features
  • General troubleshooting
  • Help Desk-supported software assistance
• Support
  • Contact Technology Services at Illinois (formerly known as CITES) by phone at (217) 244-7000 or email at consult@illinois.edu.  

Accessing Technology

• The technology used to access these resources and platforms is available on campus at the Illini Union Tech Zone with discounted student prices. Available for purchase are:

  • Laptops & Desktops
  • iPads & Tablets
  • Earbuds, Headphones, and Speakers
  • Accessories, peripherals, and specially-priced gift packages
  • On-site service for Apple computers