Computer/Technical Requirements & Support

Technology Requirements Check

You will need to make sure your personal computer meets the necessary technology requirements by reviewing your software and hardware standards.
View the Video Help page for Video Playback Support

Canvas
- System Requirements
- Instructure and Technology Services Student Resources
Compass 2g Support
- Compass 2g Browser Check (login required)
- Technology Services Compass 2g Student Resources
Zoom Support
- System Requirements for PC, Mac, and Linux
- Online submissions via submit a request
- Chat live with Zoom support team by logging in to your account at illinois.zoom.us and select “Help” in the lower right hand corner
- Visit Zoom Video Communications Technical Support page for more support contact details
- Email the Tech Services Help Desk at consult@illinois.edu for issues with your Illinois Zoom account and LMS integration
Learn@Illinois Moodle Service Support
- Learn@Illinois Moodle Service Guide for Students
- Learn@Illinois Moodle Support
Collaborate Support
- Visit Behind the Blackboard for 24/7 support
- Live chat
- Toll Free Number North America: (877) 382-2293
Video Playback Support
- Video Playback Guidelines
Confluence Wiki Support
- Technology Services Wiki Support Resources

Help Desk can help you with the following issues:
- Login and access problems
- Questions about computer or application features
- General troubleshooting
- Help Desk-supported software assistance
Support
- Contact Technology Services at Illinois (formerly known as CITES) by phone at (217) 244-7000 or email at consult@illinois.edu.