Video Playback Guidelines

Flash Plug-in & JavaScript Requirements

As outlined in the Technology Requirements, you must have the free Flash Player Plugin installed and JavaScript enabled. Use the links below to make sure you have downloaded and installed the Flash Player Plugin and have JavaScript enabled.

Flash Plugin


Mixed Content Handling: Google Chrome and Internet Explorer

By default, Google Chrome and IE block unsecure content on SSL encrypted pages. For example, if an encrypted Moodle page has content loaded from an unencrypted page over http (a video, for example), the content will not appear unless the user specifically allows the mixed or unsecure content. The prompt was prominent until the new version of Google Chrome (and still is in IE). Students and instructors using the newest version of Chrome will likely be unable to determine how to allow the blocked content.

Google Chrome Solution

The prompt for allowing blocked content is now a small grey shield icon in the address bar. Clicking this icon and selecting the “Load Anyway” link will refresh the page with the unencrypted content presented.

Chrome gray shield→ screenshot of load anyway link

Internet Explorer Solution

Some web sites allow you to access it using the secure connection (https), yet show both the secure (https) and insecure (http) content. If you access such a web site using the Microsoft Internet Explorer web browser, you might get a warning prompt—only secure content is displayed. This is because that web site is showing mixed content—both the secure (https) and insecure content (http). You have to choose to display mixed content each time you visit such a site. If you want, you can enable display of mixed content permanently, here is how:

  1. In Internet Explorer, click the Tools button, and then click Internet Options.
  2. Click the Security tab, and then click the Custom Level button.
  3. In the Security Settings dialog box, scroll to the Display mixed content setting in the Miscellaneous section, and then click Enable.  Normally this will be at Prompt.
  4. Click OK in the Security Settings dialog box, and then click OK to exit Internet Options.

Safari 7 Power Saver for Plugins Workaround

Safari 7.0 includes a new feature called "Safari Power Saver" that disables plug-ins to conserve battery power. Typically, when hovering over the video window of a presentation, an icon should appear that you can click on to allow the plug-in on that webpage.

Power Saver icon on hover

However, there are instances when this icon does not appear properly. If this happens, you must disable Power Saver completely to allow the plug-in to run. To disable Power Saver for plugins, go to Safari Preferences > Advanced tab, and uncheck “Stop plug-ins to save power.”

disable Power Saver for Plugins unchecked

Reload the webpage, and the video should play properly.

Refresh Your Page Content

First try refreshing your page. If that does not work, then clear your cache.

Refresh the Page

  • PC: navigate to the page and press the F5 key
  • Mac: navigate to the page and press Command + R

Clear Your Cache